Terms of service

Terms & Conditions for Your Pets Remedy

1. Introduction

Welcome to Your Pets Remedy. These terms and conditions outline the rules and regulations for the use of Your Pets Remedy's website and services. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree with all the terms and conditions stated on this page, please do not use Your Pets Remedy's website.

1. Use of the Website

By using our website, you confirm that you are at least 18 years of age, and you understand and agree that we reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

1. Products and Services

Our website provides information about our natural pet supplements. We reserve the right to modify or discontinue any product or service at any time without notice. All products are subject to return and refund according to our Return and Refund Policy. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

1. Use of Products

The products available on our website are intended to be used as dietary supplements for pets. They are not intended to diagnose, treat, cure, or prevent any disease. Results may vary. Before starting any new supplement regimen for your pet, you should consult with a veterinarian. By purchasing and using our products, you agree to follow all instructions provided with the products and to use the products in a safe and responsible manner. 

1. Pricing and Payment

All prices are listed in Australian dollars. We accept various forms of payment, including credit and debit cards. We accept payment through Shopify, Stripe, Afterpay Inc. By making a purchase, you agree to provide a valid payment method. We reserve the right to correct any errors or inaccuracies in our pricing, even if an order has already been placed.

1. Shipping and Delivery

We ship our products within Australia. We are not responsible for delays or damage that occur during shipping. The risk of loss and title for all products ordered on this website passes to you upon delivery to the shipping carrier.

1. Returns and Refunds

We offer a 100-day money-back guarantee on our products. If you are not satisfied with your purchase, you may email us notifying us within one hundred days of delivery for a full refund. Please refer to our Return and Refund Policy for more information.

1. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

1. Third-Party Tools and Links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

1. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

1. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

1. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

1. Indemnification

You agree to indemnify, defend and hold harmless Your Pets Remedy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

1. Intellectual Property Rights

Unless otherwise stated, Your Pets Remedy owns the intellectual property rights for all material on the website. All intellectual property rights are reserved.

1. Limitations of Liability

Your Pets Remedy will not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

1. Changes to the Terms

We reserve the right to modify these terms and conditions at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

1. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at hello@yourpetsremedy.com with a description of the issue.