Terms & Conditions for Healthy Dog Club

Last updated: 26 June 2026

Introduction

Welcome to Healthy Dog Club. These Terms and Conditions outline the rules and regulations for the use of Healthy Dog Club’s website, products, subscriptions, offers, and services.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including any additional terms, conditions, and policies referenced on our website or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, subscribers, vendors, merchants, and contributors of content.

If you do not agree with these Terms, please do not use our website or purchase from Healthy Dog Club.

About Healthy Dog Club

Healthy Dog Club provides pet wellness products, including life-stage and weight-based daily joint support supplements for dogs. Our products are designed to support general joint health, mobility, comfort, and long-term wellbeing as part of a healthy lifestyle.

Healthy Dog Club is not a veterinary clinic and does not provide veterinary medical advice, diagnosis, or treatment.

Use of the Website

By using our website, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent or guardian.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, content, Service, or access to the Service without our express written permission.

We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts at our sole discretion, including where we believe a customer has breached these Terms, engaged in fraudulent activity, misused offers, or acted in a way that may harm our business, customers, or community.

Products and Services

Healthy Dog Club provides information and products related to pet wellness and joint support. We reserve the right to modify, update, discontinue, or limit the availability of any product, service, bundle, subscription, offer, or promotion at any time without notice.

Certain products, offers, bundles, bonuses, or services may be available exclusively online and may be offered in limited quantities. All purchases are subject to availability.

We make every reasonable effort to display product information, pricing, ingredients, descriptions, images, and availability accurately. However, we do not guarantee that all information on our website will always be complete, current, or error-free.

Use of Products

Our products are intended for use as dietary supplements for dogs. They are not intended to diagnose, treat, cure, or prevent any disease.

Results may vary between dogs depending on age, breed, size, weight, diet, lifestyle, activity level, health status, consistency of use, and other individual factors.

Before starting any new supplement for your dog, we recommend consulting your veterinarian, especially if your dog:

• has a diagnosed medical condition;
• is pregnant or nursing;
• is taking medication;
• has known allergies or sensitivities;
• has had surgery or is under veterinary care;
• is under 6 months of age; or
• has a history of reactions to supplements, seafood, shellfish, pork-derived ingredients, or other animal-derived ingredients.

By purchasing and using our products, you agree to follow the product directions, dosage instructions, storage instructions, warnings, and any guidance provided on the product packaging or website.

You are responsible for ensuring the product is suitable for your dog before use.

Product Information, Ingredients and Allergens

Healthy Dog Club products may contain animal-derived and marine-derived ingredients, depending on the formula. This may include ingredients such as glucosamine, chondroitin, green-lipped mussel, collagen, or other joint-support ingredients.

Please read the full ingredient list before purchasing or using the product. If your dog has allergies, sensitivities, dietary restrictions, or medical conditions, please consult your veterinarian before use.

We may update product formulas, ingredient sourcing, packaging, or directions from time to time. The product label and packaging should always be followed as the most current instructions for use.

Pricing and Payment

All prices are listed in Australian dollars unless otherwise stated.

We accept payment through the payment methods made available at checkout, which may include credit cards, debit cards, Shopify Payments, Stripe, Afterpay, PayPal, or other third-party payment providers.

By placing an order, you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and payment details so we can complete your transactions and contact you if required.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been placed. If this occurs, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.

Subscriptions

Healthy Dog Club may offer subscription options, including monthly, 90-day, or other recurring product plans.

By purchasing a subscription, you authorise Healthy Dog Club and/or our third-party payment provider to charge your nominated payment method on a recurring basis according to the subscription frequency selected at checkout.

Subscription pricing, inclusions, discounts, shipping benefits, bonuses, and billing frequency will be shown at the time of purchase.

You are responsible for managing your subscription, including updating payment details, delivery address, product selection, dog size, formula, and cancellation requests.

You may cancel or make changes to your subscription in accordance with the instructions provided through your account portal or by contacting us before your next billing date. Once an order has been processed, packed, or shipped, we may not be able to cancel that order.

Subscription discounts, founding member offers, lifetime discounts, free gifts, bonuses, or special inclusions may be conditional on the subscription remaining active. If a subscription is cancelled, paused, expired, or payment fails, the offer may no longer be available or may not be reinstated.

We reserve the right to change, pause, cancel, or discontinue subscription offers, pricing, products, or benefits at any time. Where required, we will provide reasonable notice of material changes.

Pre-Orders and Founding Member Offers

From time to time, Healthy Dog Club may offer pre-orders, launch offers, founding member pricing, early access offers, or limited-time promotions.

Pre-order shipping dates are estimates only and may change due to manufacturing, freight, customs, quality testing, fulfilment, or other delays outside our control.

By placing a pre-order, you acknowledge that the product may not be available for immediate dispatch. Estimated shipping timeframes will be communicated where possible.

Founding member offers, bonuses, lifetime discounts, free gifts, or promotional inclusions are subject to the specific terms stated at the time of purchase and may be limited by quantity, date, product type, subscription status, or availability.

We reserve the right to amend, extend, withdraw, or cancel promotional offers at any time.

Shipping and Delivery

We currently ship within Australia unless otherwise stated on our website.

Shipping costs, estimated delivery timeframes, and available shipping options will be displayed at checkout where applicable.

Delivery timeframes are estimates only and may vary due to carrier delays, public holidays, weather events, incorrect addresses, customs, fulfilment delays, or circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. Healthy Dog Club is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If your order is returned to sender due to an incorrect address, failed delivery, or failure to collect, additional postage fees may apply to resend the order.

If your order arrives damaged, missing, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue so we can investigate.

Returns, Refunds and Guarantees

Healthy Dog Club may offer a 30-day money-back guarantee on eligible products, unless otherwise stated at the time of purchase.

Where expressly offered, selected bundles or subscription offers may include an extended results guarantee, such as a 90-day results guarantee. The specific terms of that guarantee will be outlined on the relevant product, offer, or checkout page.

To request a refund under a Healthy Dog Club guarantee, you must contact us within the stated guarantee period and provide your order number, proof of purchase, and any information reasonably required to assess the request.

We reserve the right to refuse refund requests that appear fraudulent, excessive, unreasonable, in breach of these Terms, or outside the applicable guarantee period.

Unless required by law or expressly stated in a promotion, shipping fees, express postage fees, and third-party processing fees may be non-refundable.

Nothing in these Terms limits, excludes, or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Please refer to our Return and Refund Policy for more information.

Customer Responsibilities

By purchasing from Healthy Dog Club, you agree to:

• provide accurate order, account, payment, and delivery information;
• use the product only as directed;
• store the product safely and away from children and pets;
• check the product is suitable for your dog before use;
• monitor your dog for any adverse reaction;
• stop use and seek veterinary advice if your dog experiences an adverse reaction;
• not resell our products without written permission; and
• contact us promptly if there is an issue with your order.

Reviews, Testimonials and Results

From time to time, Healthy Dog Club may display customer reviews, testimonials, before-and-after stories, photos, videos, or other user-generated content.

Reviews and testimonials reflect individual customer experiences and may not represent the typical experience of every customer or dog. Results may vary.

By submitting a review, testimonial, photo, video, comment, or other content to Healthy Dog Club, you grant us permission to use, reproduce, publish, edit, display, and distribute that content for marketing, advertising, website, email, social media, and promotional purposes, unless you tell us otherwise in writing.

You confirm that any content you submit is truthful, accurate, your own, and does not infringe the rights of any third party.

User Comments, Feedback and Other Submissions

If you send us creative ideas, suggestions, proposals, plans, feedback, comments, reviews, or other materials, whether online, by email, by social media, by postal mail, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise use that content in any medium, without restriction.

We are under no obligation to:

1. maintain comments or submissions in confidence;
2. pay compensation for comments or submissions; or
3. respond to comments or submissions.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

Third-Party Tools and Links

We may provide access to third-party tools, platforms, payment providers, subscription portals, review platforms, shipping providers, or links over which we do not have control.

You acknowledge and agree that access to third-party tools is provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Third-party links on our website may direct you to websites that are not affiliated with Healthy Dog Club. We are not responsible for examining or evaluating the content, accuracy, policies, security, or practices of third-party websites, tools, or services.

Your use of third-party websites, tools, payment providers, or services is at your own risk and may be subject to their own terms and privacy policies.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in our Service that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, ingredients, pricing, promotions, offers, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, or cancel orders if any information on our website or related service is inaccurate at any time, without prior notice.

We are not required to update, amend, or clarify information on the website except as required by law.

Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using our website, products, content, or Service:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any laws, regulations, rules, or ordinances;
(d) to infringe upon or violate our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
(f) to submit false, misleading, or inaccurate information;
(g) to upload or transmit viruses, malware, or malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, scrape, crawl, or use automated tools without permission;
(j) to interfere with or bypass the security features of our website or Service;
(k) to misuse discount codes, referral offers, guarantees, refunds, or promotional offers; or
(l) to resell, copy, exploit, or commercially use our products, content, or Service without written permission.

We reserve the right to terminate your use of the Service or cancel orders for violating any prohibited uses.

Intellectual Property Rights

Unless otherwise stated, Healthy Dog Club owns or has the right to use the intellectual property rights for all material on our website, including but not limited to text, graphics, logos, product names, product images, icons, videos, designs, downloads, packaging concepts, brand assets, and website content.

All intellectual property rights are reserved.

You may access our website for your own personal use, subject to the restrictions set out in these Terms.

You must not copy, reproduce, distribute, sell, licence, republish, upload, post, transmit, exploit, or modify any material from Healthy Dog Club without our prior written permission.

Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our website or Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of our products, website, or Service will be accurate, reliable, or identical for every customer or dog.

You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice.

Except as expressly stated by us or required by law, the website, Service, products, and information provided by Healthy Dog Club are provided “as is” and “as available” for your use.

Limitation of Liability

To the maximum extent permitted by law, Healthy Dog Club will not be liable for any indirect, incidental, special, consequential, or punitive loss, damage, cost, or expense arising from your use of, or inability to use, our website, Service, products, or information.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, loss of goodwill, replacement costs, or any similar damages.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified.

Indemnification

You agree to indemnify, defend, and hold harmless Healthy Dog Club, including our owners, directors, officers, employees, contractors, suppliers, service providers, partners, affiliates, and agents, from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising out of:

• your breach of these Terms;
• your misuse of our website, products, content, or Service;
• your violation of any law or third-party rights;
• information or content you submit to us; or
• your failure to use our products as directed.

Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website or purchasing from Healthy Dog Club, you agree to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia.

Where applicable, you submit to the jurisdiction of the courts of Australia.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website.

When we make changes, we will update the “Last updated” date at the top of this page.

It is your responsibility to check this page periodically for changes. Your continued use of our website or Service after any changes are posted constitutes acceptance of those changes.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@joinhdc.com
Business name: Healthy Dog Club
Website: joinhdc.com