Refund Policy for Healthy Dog Club

Effective date: 26 June 2026
Last updated: 26 June 2026

Thank you for shopping with Healthy Dog Club. We want you to feel confident trying our products and we care deeply about your experience.

This Refund Policy applies to purchases made directly through the Healthy Dog Club website at joinhdc.com.

Our Money-Back Guarantee

Healthy Dog Club may offer a money-back guarantee on eligible products.

Unless otherwise stated on the product or offer page, eligible purchases are covered by our 30-day money-back guarantee from the date of delivery.

Selected bundles, subscriptions, launch offers, or founding member offers may include an extended guarantee, such as a 90-day results guarantee, where clearly stated at the time of purchase.

If you are not happy with your purchase, please contact us within the applicable guarantee period so we can help.

Eligibility for a Refund

To be eligible for a refund under our Healthy Dog Club guarantee, the following conditions must be met:

• the product must have been purchased directly from Healthy Dog Club via joinhdc.com;

• proof of purchase must be provided, such as an order confirmation or receipt;

• the refund request must be made within the applicable guarantee period;

• the product must have been used as directed;

• the refund must relate to the original customer and order; and

• any remaining product and packaging may need to be returned to us.

We reserve the right to refuse refund requests that appear fraudulent, excessive, unreasonable, or outside the terms of this policy.

Returning the Product

If your refund request is approved, we may ask you to return any remaining product, sachets, packaging, and bonuses included with your order.

Return instructions will be provided by our Customer Support team.

For change-of-mind refunds or guarantee-based refund requests, return postage costs are the responsibility of the customer unless otherwise stated by us.

For faulty, damaged, incorrect, or defective products, please contact us first with photos and your order details so we can assess the issue and provide the appropriate solution in line with your rights under Australian Consumer Law.

Please do not send products back without first contacting us, as we need to provide return instructions and confirm the correct return address.

How to Request a Refund

To request a refund, please contact our Customer Support team.

Email: info@joinhdc.com

Please include the following information:

• your full name;

• your email address;

• your order number or proof of purchase;

• the product you purchased;

• the reason for your refund request;

• photos of the product if it arrived damaged, incorrect, or faulty; and

• confirmation of how much product remains, if applicable.

Refund Approval Process

Once we receive your refund request, our Customer Support team will review it and provide further instructions.

If your request meets the eligibility criteria, we will confirm whether the remaining product needs to be returned.

Once the returned product has been received and/or your refund has been approved, we will process your refund to the original payment method used for the purchase, unless otherwise agreed.

Please allow a reasonable processing time for the refund to appear in your account. The exact timeframe may vary depending on your bank, payment provider, or financial institution.

Non-Refundable Items

Unless required by law or otherwise approved by us, the following items are non-refundable:

• products not purchased directly from Healthy Dog Club;

• products purchased from third-party retailers or marketplaces;

• shipping fees, express postage fees, or other non-product fees;

• free gifts, promotional bonuses, or complimentary items;

• products returned without approval;

• products outside the applicable guarantee period; and

• repeat refund claims from the same customer, household, or account where we believe the guarantee is being misused.

Subscriptions

If you purchase a Healthy Dog Club subscription, you are responsible for managing your subscription before your next billing date.

Once a subscription order has been processed, packed, or shipped, we may not be able to cancel or refund that order unless required by law.

Cancelling a subscription stops future billing. It does not automatically refund orders that have already been processed or shipped.

Subscription discounts, founding member pricing, lifetime discounts, gifts, and bonuses may be linked to an active subscription. If your subscription is cancelled, paused, or payment fails, these benefits may no longer apply.

Pre-Orders and Launch Offers

If you purchase a pre-order, founding member offer, or launch offer, the estimated shipping date will be provided where possible.

Pre-order shipping dates are estimates only and may change due to manufacturing, freight, customs, quality testing, fulfilment, or other delays outside our control.

If we are unable to supply your order within a reasonable timeframe, we will contact you with an update and your available options.

Faulty, Damaged, or Incorrect Products

If your product arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible at info@joinhdc.com with your order number and photos of the issue.

We will assess the issue and provide a suitable solution, which may include a replacement, refund, store credit, or another remedy depending on the circumstances.

Nothing in this Refund Policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Purchases from Third-Party Retailers

This Refund Policy applies only to purchases made directly through Healthy Dog Club at joinhdc.com.

If you purchased a Healthy Dog Club product through a third-party retailer, marketplace, stockist, or other platform, please contact that retailer directly and refer to their refund policy.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website and purchase of our products means you agree to the current version of this Refund Policy.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: info@joinhdc.com
Business name: Healthy Dog Club
Website: joinhdc.com