Refund policy

Refund Policy for Your Pets Remedy

Effective date: 01-01-2023

Thank you for shopping at Your Pets Remedy. We value your satisfaction and want to ensure that you are happy with your purchase. If you are not completely satisfied with your product, we offer a refund within 100 days of purchase. This refund policy applies to purchases made through the website www.yourpetsremedy.com (hereinafter referred to as the "Service").

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The product must have been purchased directly from Your Pets Remedy via the Service.
  • Proof of purchase, such as a receipt or order confirmation, is required.

    Return Process

To initiate the refund process, please follow these steps:

1. Contact our Customer Support:

Email: dogsfirst@yourpetsremedy.com

2. Provide the following information:

  • Your name and contact details.
  • Order number or proof of purchase.
  • Reason for the refund request.


3. Wait for approval:

Our Customer Support team will review your refund request and provide further instructions. If your request meets the eligibility criteria, we will provide you with a return authorization and instructions on how to proceed.

 

Refund Processing

Upon receipt and inspection of the returned product, we will process your refund. The refund will be issued using the same method of payment used for the original purchase unless otherwise specified.

Please allow a reasonable processing time for the refund to be completed. The exact timeframe may vary depending on your financial institution or payment method.

Non-Refundable Items

Certain items are non-refundable. These include:

  • Products not purchased directly from Your Pets Remedy via the Service.
  • Shipping charges or other non-product-related fees.


    Contact Us

If you have any questions or concerns regarding our refund policy, please contact us:

  • Email: dogsfirst@yourpetsremedy.com

Our Customer Support team is available to assist you and address any inquiries you may have.

Please note that this refund policy applies only to purchases made through the Service. For purchases made through third-party retailers, please refer to their respective refund policies.

We reserve the right to update or modify this refund policy at any time without prior notice, so please review it periodically.

By using the Service and making a purchase, you agree to comply with this refund policy.

Last updated: 01-01-2023